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Tank emptying/ desludging in Scotland

Sewage treatment plants, cesspools, septic tanks, pumping stations and grease control systems in Scotland.

Cesspools

A cesspool is simply a single-chamber storage tank with no outlet.

The tank is usually very large (as it has to contain all waste water & sewage) and often made from concrete, brick or grp. The only way to dispose of the waste is by hiring a licensed sewage contractor to remove the sewage for off-site disposal.

The use of cesspools is no longer an option in most instances and new installations are banned in scotland.

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How Cesspools in Scotland work

Cesspools are simply storage tanks, often underground, and hold untreated sewage.

There is no treatment process in cesspools and are generally used when it's not possible to pump wastewater to a mains sewer, the ground conditions aren't suitable for the effluent to soak away, or,  where there's no watercourse for treated waste to be discharged to.

They can be good option on temporary sites or those that don't produce much waste, and because they are completely sealed, they're also good for environmentally sensitive sites, where even treated effluent could be a pollution problem.

Maintaining your Cesspool in Scotland

Wastewater needs to be tankered away regularly, which is where we come in. Your job is to simply check the sewage levels and give us a a quick call when the tank's almost full. it is recommended that you check your cesspool at least once a fortnight. If a full tank isn't emptied it will overflow and you'll notice unpleasant smells, drains backing up, and pools of waste appearing around manhole covers. This kind of pollution can lead to prosecution and hefty fines.

Septic Tanks

A septic tank is a multi-chamber storage tank allowing liquid (effluent) and solid waste (sludge) to separate, the effluent flows out of the system, usualy in to a soakaway.

Sewage enters a settlement chamber, allowing solid waste (sludge) to sink and the liquid (effluent) to rise to the surface. the surface liquid makes contact with oxygen and the organic matter starts to breakdown biologically. While this liquid (effluent) still contains sewage it is in small enough particles to be carried through the discharge outlet and into the ground (soakaway).

Only partial treatment takes place in septic tanks, and the treated effluent is often low quality and smelly. 

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How Septic Tanks in Scotland Work

Wastewater leaves your property via the plumbing system, and enters the septic tank. Here, gravity separates solids and liquids. the heavy solids (known as sludge) build up at the bottom of the tank, while lighter greases and oils, or scum, float to the top of the liquid layer. Micro-organisms begin to break down the contaminants in the liquid, which are naturally present, partially treating the wastewater. This process generates natural gases, which are released through installed plumbing vents.

The liquid in the tank (called effluent) flows into a soakaway system. This will usually be a series of pipes, set underground in a bed of crushed rock, that allow the effluent to seep slowly into the ground. The rock acts as a filter, while natural bacteria helps break down the waste even further.

Maintaining your Septic Tank in Scotland

At least once a year, you'll need to arrange for your septic tank to be desludged. This keeps your tank working efficiently and helps prevent irreversable damage to your soakaway. 

Every septic tank system is designed to handle a certain volume of waste. If more people are using the tank, you might need to have it emptied more often, or increase the size of the tank or soakaway to cope with the extra usage.

If you don't have your tank desludged regularly, sludge builds up which means there's less space for new solids to settle. The new sludge would then get carried through the system in to the soakaway, which will cause irreversable damage called 'blinding' and will block the soakaway; making the whole system ineffective. You'll know you've got a problem when:-

• Sinks and toilets take a long time to drain;
• Sewage backs up in to the prooerty;
• Manholes or the tank itself overflows, or pools appear around the tank or soakaway area.

Sewage Treatment Plants

A sewage treatment plant is a sewage-works system that converts raw sewage into water (effluent) and solid waste (sludge). These ‘packaged’ plants come in all shapes and sizes but treat the waste using the same principles - combining oxygen and food (organic waste) to speed up a natural biological breakdown. 

All treatment plants need routine maintenance to keep them working at their optimum levels but treat them right and they are an environmentally friendly way of solving an off-mains drainage problem when a pumping station is not possible.

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How Sewage Treatment Plants in Scotland work

Sewage treatment plants create an artificial environment to speed up the natural process of breaking down the pollutants in sewage. The treated effluent can then be safely discharged into a local watercourse or soakaway system.

There are three main process types:-

• Rotating biological contactor (rbc);
• Aerated filter;
• Submerged aerated media (sam).

Primary treatment

Solid matter (sludge) separates from liquid waste and settles at the bottom of the primary settlement tanks, while lighter material forms a layer of scum on the top of the liquid. Sludge and scum need to be removed regularly. If it's not removed, the sludge will build up and eventually carry over into the secondary treatment stage, where it could interfere with the biological process, block the biological filter or pollute the watercourse or soakaway. 

Secondary treatment

The remaining liquid is broken down by live, naturally occurring micro-organisms (biomass) until the quality is high enough for it to be safely discharged to a watercourse or soakaway. The biomass is fed with oxygen to speed up the digestion process.

Final settlement

This final stage allows the contents of the humus tank to settle out. Where discharge consent is more stringent, tertiary treatment is likely. This adds significantly to overall process costs (i.e. nitrification units, sand filters and reed beds). Not forgetting the need for more frequent desludging.

Final disposal

If a watercourse is available and you've been given permission by the environment agency, this is the simplest way to dispose of the treated effluent.

Maintaining your Sewage Treatment Plant in Scotland

Regular tanker visits are essential to prevent sludge and scum building up in the tank. equally as important is having the system maintained by a properly trained engineer. 

Day to day you’ll need to keep the system and electrics well looked after – it is recommended that you get into the habit of inspecting the plant every day to check everything’s working properly. Its crucial the electricity supply is never turned off, as this will stop the treatment plant from working.

Your sewage treatment plant should be desludged and serviced at least once a year. However, each system is different and you should always arrange a desludge and service inline with the manufactures recommendations. This will ensure your sewage treatment plant is in proper working order and that your not breaking the law.

Pump Stations

If you pollute the surrounding area you could face prosecution and some hefty fines. If the biomass is harmed, it will usually recover with time and patience. But until it does, you’ll have to live with a pretty foul smell. A pump station is a chamber with electrical pumps inside. they are designed simply to move wastewater (or sewage) uphill or over a distance where gravity is insufficient to provide the required flowrate. 

Consisting of a chamber with either single or multiple electric pump units, the pump station is tailored to site conditions, automatically monitoring and maintaining a specific flow of wastewater over a certain length and height. pump stations are the most environmentally friendly option available if your property is within 30m of a mains sewer. Alarms are often fitted to warn of any blockage or failure.

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How Pumping Stations in Scotland Work

If the mains sewer is above the level of the property, you'll need a pump to raise the waste to the required level. Here, we'll install a chamber below the level of the house. waste discharged into the chamber is then automatically pumped out in to the sewer. Pumped mains need to be serviced, desludged and jetted regularly. some debris will build up in the bottom and sides of the chamber, so you'll need us to come and clear it from time to time. We'll also jet-wash the chamber to remove any build-up on the walls, float controls ans the pump itself.

An alarm can alert you of any problems, but if you don't have one fitted it's best to take a quick look at the chamber every day. The electrics and mechanics will need to be kept in good working order too.

If you don't get the sludge/ debris removed, solids and grits can build up in the chamber and cause damage to the pump - it's essential for keeping the pump and float switches working properly, and if the equipment isn't services regularly, the pump itself could fail - which can be an expensive replacement and may involve a number of emergency tanker attendances.

The pump chamber usually holds 24 hours' worth of waste, after which waste will either overflow or back up to the property.

Soakaways

If you have a sewage treatment plant or septic tank, you’ll probably have a soakaway system which takes the treated effluent from the tank and disperses it into the ground. The most common way of doing this is to use a herringbone layout of rigid, slotted pipework surrounded by drainage stone. 

Your could also have a reed bed is a product often specified in order to obtain an even higher level of water quality of a treatment plant before it seeps out into the surrounding land or watercourse. 

Soakaways have a limited lifespan which is heavily affected by the quality and volume of effluent dispersed through it. Typically soakaways last up to 10-25 years. the main cause of soakaway failures failing to have regular desludges carried out on your septic tank or sewage treatment plant, which allows untreated waste to flow in to the soakaway and causes a binging effect on the surrounding crushed rock preventing the soakaway from working correctly, this is irreversible.

Grease Traps

Fats, oils and grease (fog's) can create big problems for your business, left unchecked, and land you with some pretty hefty fines - as well as bad publicity for your business.

Grease traps are equipment used to treat the wastewater produced by kitchens and food processing areas. The waste usually contains a mixture of fog (fat, oils and grease) that has lesser density than water and therefor floats on the surface of the water. Grease trap helps in the separation of such fog particles from the wastewater and prevent them from flowing through the drainage pipe.

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How Grease Traps in Scotland work

Separated fats, oils & grease are retained inside the grease trap by a series of baffled chambers and the solid food waste is contained by the internal strainer basket whereas the cleaner 'grey' wastewater passes through the separator via a submerged outlet to the main drain.

Maintaining your Grease Trap in Scotland

Monthly visits are essential and are also a legal requirement to prevent fats, oils & grease from entering the public drainage network. Most system also have filters that require periodic replacement. 

The uk building regulations (part h 2.21) states that:-

• Drainage serving kitchens in commercial hot food premises should be fitted with a grease separator complying with en 1825-1 and designed in accordance with en 1825-2 or other effective means of grease removal.

BSEN 1825 1 and 2 standard states that:-

• Grease traps should be emptied at least once a month or preferably twice a month; 
• When it is 25% full of grease it should be emptied.

Terms of Service

Shyte Shifters Waste Management Terms of Service in relation to the use of our website

GENERAL

"You", "Your" refers to You the customer/ user.

"We", "Us", "Our", "Shyte Shifters" refers to Shyte Shifters Waste Management Ltd .

"Our Website" refers to Our websites (shyteshifters.co.uk).

We will try to keep everything in this document as straightforward as possible, but if there’s anything You don’t understand, please get in touch with Us.

Your use of Our Website is governed by the following Terms of Service. Please read them carefully, they do not affect Your statutory rights.

The headings in these Terms of Service are for convenience only and shall not affect their interpretation.

The masculine shall include the feminine and the neuter and the singular the plural and vice versa.

If any provision or part of any provision of these Terms of Service is found by a court or other competent authority to be void or unenforceable, such provision or part of a provision shall be deleted from these Terms of Service and the remaining provisions or parts of the provision shall continue to be in full force and effect.

ONLINE AND MOBILE ALERTS/ NOTIFICATIONS

Electronic alerts/ notifications will be sent to the e-mail address You have provided when signing up. You may also choose to have alerts/ notifications sent to a mobile device that accepts text messages and devices compatible with push notifications. Because some alerts are not encrypted, they will not include personal information (such as Your full name, e-mail address ect.). Anyone with access to Your e-mail address or device may be able to view the content of these alerts/ notifications.

YOUR SIGN IN INFORMATION

Please let Us know if any of Your details change, particularly Your e-mail address and mobile phone number. If You do not do this, We may not be able to deliver alerts/ notifications to You. We will send all further alerts/ notifications using the new information You provided.

By providing Us with Your e-mail address You agree to Us contacting You electronically, to that e-mail address.

You agree and understand that You are responsible for maintaining the confidentiality of Your password which, together with Your e-mail address, allows You to access the features on Our Website. If You become aware of any unauthorised use of Your sign in information, You agree to notify Us immediately.

You agree to provide Us with information which is accurate, and not to misrepresent Your identity or Your personal information.

WHAT WE ASK YOU NOT TO DO

You agree that You will not:

1. Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor Our Website or any portion of it without Our express written consent, which may be withheld at Our sole discretion;

2. Use or attempt to use any engine, application, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search Our Website, other than the search engines and search agents available through Our Website and other than generally available third-party web browsers (such as Microsoft Internet Explorer);

3. Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of Our Website;

4. Attempt to decipher, decompile, disassemble, or reverse-engineer any of the Software comprising or in any way making up a part of Our Website.

SECURITY

The security of Your personal information is important to Us. We follow generally accepted industry standards to protect the personal information submitted to Us, both during transmission and once We receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, We cannot guarantee its absolute security.

NON-HUMAN VISITORS

Non-human visitors include, but are not limited to, web spiders, bots, indexers, robots, crawlers, harvesters, or any other computer programs designed to access, read, compile or gather content from a website automatically. Non-human visitors are restricted from taxing the resources of Our Website beyond what would be typical of a human visitor.

Furthermore, as specified by the "no-email-collection" flag in the header pages within Our Website and/ or the contents of the robots.txt file, e-mail addresses and contact forms on this site are considered Our proprietary intellectual property. It is recognized that these e-mail addresses and contact forms are provided for human visitors alone, and have value in part because they are accessible only to said human visitors.

By continuing to access Our Website, You acknowledge and agree that each e-mail address and contact form on Our Website has a value not less than £100 derived from their relative secrecy. You further agree that the compilation, storage, potential distribution or use of these addresses and/ or contact forms by non-human visitors substantially diminish the value of these addresses and contact forms.

Intentional collection, harvesting, gathering, storing e-mail addresses or use of contact forms by non-human visitors is recognized under this agreement as a violation of this agreement and expressly prohibited.

Any non-human visitors to Our Website shall be considered agents of the company or individual(s) who control or author them who shall ultimately be responsible for the behavior of their non-human visitor agents and are liable for violations of these Terms of Service.

RECORDS OF VISITOR USE AND ABUSE

As a visitor to Our Website, You consent to having Your Internet Protocol address recorded, which is used to monitor Your activity.

Our Website also detects hacking and snooping attempts, should this be detected Your Internet Protocol will be denied access to Our Website.

TERMINATION AND AMENDMENT

Your privilege to use or access the Our Website may be terminated immediately and without notice if You fail to comply with any of these Terms or Service. Upon such termination, You must immediately cease accessing or using the Our Website and agree not to re-register or otherwise make use of Our Website. Furthermore, You acknowledge that We reserve the right to take action (technical, legal or otherwise) to block, nullify or deny Your ability to access Our Website. You understand that We may exercise this right in its sole discretion.

We reserve the right, in Our sole discretion, at any time and from time to time to change, modify or discontinue, temporarily or permanently, Our Website (or any part thereof). We shall not be liable to You or other third party for any such modification, suspension or discontinuance except as expressly provided herein.

PERSONAL INFORMATION

If there is any discrepancy between these Terms of Service, Privacy Statement with respect the collection, use, and/ or disclosure of the personal information, Our Privacy Statement will prevail.

You represent and warrant to Us that:-

• You will provide appropriate notice and have obtained (or will obtain) all consents and rights necessary for Us to process the personal information in accordance with these Terms of Service and Our Privacy Statement;

• If You are providing personal information to Us that is not personal to You, You agree that You have either provided the data subject notice or received permission from the data subject and have the appropriate legal basis, as required by applicable law, for Us to:-

  • Use, and/ or disclose the personal information in accordance with Our Privacy Statement;
  • Move the data outside of the country of residence of such owner of the personal data, if applicable, pursuant to Our Privacy Statement;
  • Otherwise use and disclose the personal information in accordance with these Terms of Service, Privacy Statement and License Agreement.

DISCLAIMER

We try to ensure that information on Our Website is accurate, complete and up-to-date. In using Our Website, however, You agree to be bound by the Terms of Service, which take effect on the date when You first use Our Website.

Without prejudice to Your statutory rights, Our Website and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'as is' and without representation warranty or endorsement, express or implied. In particular, We do not warrant or represent the accuracy or completeness of information or functionality provided on Our Website nor do We guarantee that use of Our Website will be uninterrupted or error-free, or that Our Website and its servers are free of computer viruses or bugs.

In no event will We or any of it's employees be liable to any person or entity for any damage or loss that may arise from the use of any information contained in Our Website or from the use of any of the services We provide or Our Software, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of Our Website.

Notwithstanding anything else in these Terms of Service, We will not be liable for claims relating to the functionality or availability of Our Website or Software.

You acknowledge and agree that any complaints or claims brought forward by You or Your representative (directly or via legal channels), if upheld, will have a monetary limit. This limit will be the amount You paid to Us for the product or service provided only for the period in which Your comlaint lies.

FORCE MAJEURE

You acknowledge and agree that We shall not be responsible for any failures or delays in performing Our obligations arising from any cause beyond Our reasonable control, including but not limited to, acts of God, acts of civil or military authority, fires, wars, riots, earthquakes, storms, typhoons and floods.

CHANGES TO OUR TERMS OF SERVICE

These Terms of Service replace all previous versions. We reserve the right to change these Terms of Service at any time.

Privacy Policy

Shyte Shifters Waste Management Privacy Statement in relation to the use of personal information

GENERAL

This is the privacy statement for Shyte Shifters Waste Management Ltd, with a registered office at 8 Gaskhill Road, Balbeggie, PH2 6TW in relation to the use of personal information provided at shyteshifters.co.uk.

"You", "Your" refers to you the customer/ user.

"We", "Us", "Our", "Shyte Shifters" refers to Shyte Shifters Waste Management Ltd.

"Our Website" refers to this website (shyteshifters.co.uk).

We know that You will want to know exactly what information We gather about You as a user of Our Website, and how We intend to use (and just as importantly, not use) that information.

We will try to keep everything in this document as straightforward as possible, but if there’s anything You don’t understand, please get in touch with Us.

The headings in this Privacy Statement are for convenience only and shall not affect their interpretation.

The masculine shall include the feminine and the neuter and the singular the plural and vice versa.

If any provision or part of any provision of these Privacy Statement is found by a court or other competent authority to be void or unenforceable, such provision or part of a provision shall be deleted from these Privacy Statement and the remaining provisions or parts of the provision shall continue to be in full force and effect.

WHAT INFORMATION WE COLLECT AND HOW

INFORMATION YOU GIVE US

• When you create an account we collect information that allows us to set up or open your account, such as your name, date of birth, address, email address, phone number and password;
• When you contact us for any reason including for support or to give us feedback;
• When you participate in optional surveys or product research;
• Any information You type in or attach and submit while using Our Website.

INFORMATION WE GET WHEN YOU USE OUR WEBSITE

• Your Internet Protocol ("IP") address which is automatically logged by Our website;
• Your device and browser details;
• Your device advertising identifiers, such as iOS IDFAs and Android Advertising IDs;
• Your usage information such as the pages you viewed and the features you use on our website;
• Any information You type in or attach and submit while using Our Website.

INFORMATION FROM COOKIES

Cookies can be placed on your device to help us distinguish you from other users that are visiting our website at the same time and to store your preferences. You can read more about Cookies and how we use them in our .

HOW DO WE USE YOUR INFORMATION

In general, we will use the personal information we collect from you only for the purposes described in this Privacy Statement or for purposes we provide at the time we collect your personal information. 

PROVIDING, IMPROVING AND PROTECTING OUR WEBSITE

We only collect personal information to:-

• Provide you with the use of our website and its features;
• Personalise your experience;
• Provide technical support;
• Protect the security and safety of our website, our customers, Funkybod, and others;
• Otherwise operate our business.

COMMUNICATING WITH YOU

From time to time we may communicate with you, including to:

• Provide you with important information about Our Website;
• Send you information about Funkybod, other Funkybod products and services, special offers, and Our website software updates;

ANALYSING YOUR INFORMATION 

We may use both manual and automated systems, such as machine learning and artificial intelligence, to:-

• Analyse your information to improve our website and personalise your experience;
• Automate certain aspects of our website;
• Protect the safety and security of our website, our customers and others.

HOW WE SHARE YOUR INFORMATION

From time to time, we may need to share your personal information, but we will only share your personal information for the following reasons:-

• With your consent;
• For legal reasons. We may share your personal information with third-parties for legal reasons, including:
  • To prevent fraud and for debt collection;
  • To enforce, remedy, or apply any agreements;
  • To protect against or defend our website against attacks;
  • To protect the rights, property, or safety of Funkybod, our website, our customers, or others;
  • When we reasonably believe disclosure is required or permitted in order to comply with a subpoena, court order, or other applicable law, regulation or legal process.
• If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your information with that company and its advisors before and after the transaction date.

WHAT YOU CAN DO TO MANAGE YOUR PRIVACY

You can find information on changing your browser settings to opt-out of Cookies or make changes to your Cookies settings below.

COOKES

In order to comply with EU rules, We use a system of classifying the different types of cookies which We use or may use in the future on Our Website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies We use or may use in the future, why We use or may use them them, and the functionality You will lose if You decide you don't want to have them on Your device.

WHAT IS A COOKIE?

Cookies are text files containing small amounts of information which are downloaded to Your personal computer, mobile or other device when You visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once You close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts You see online are more relevant to You and Your interests.

COOKIES USED ON OUR WEBSITE

A list of all the cookies that are use and may be used in the future on Our Website, by category, is set out below.

STRICTLY NECESSARY COOKIES

These cookies enable services You have specifically asked for. For these types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable You to move around Our Website and to use its features, such as accessing secure areas.

PERFORMANCE AND ANALYTICS COOKIES

These cookies collect anonymous information on the pages visited. You agree that we can place these types of cookies on Your device following Your acceptance via the cookie information popup.

These cookies collect information about how visitors use Our Website, for instance which pages visitors go to most often, and if they get error messages from the web pages visited. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how Our Website works.

We do not use this type of cookie on Our Website.

FUNCTIONAL COOKIES

These cookies remember choices You make to improve Your experience. You agree that we can place these types of cookies on Your device following Your acceptance via the cookie information popup.

These cookies allow Our Website to remember choices You make (such as Your user name, language or the region You are in) and provide enhanced, more personal features. These cookies can also be used to remember changes You have made to text size, fonts and other parts of web pages that You can customise. They may also be used to provide services You have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track Your browsing activity on other websites.

We do not use this type of cookie on Our Website.

TARGETING OR ADVERTISING COOKIES

These cookies collect information about Your browsing habits in order to make advertising relevant to You and Your interests. You agree that we can place these types of cookies on Your device following Your acceptance via the cookie information popup.

These cookies are used to deliver adverts more relevant to You and Your interests. They are also used to limit the number of times You see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

We do not use this type of cookie on Our Website.

USING BROWSER SETTINGS TO MANAGE COOKIES

We have put together two guides to help You control or delete cookies. They are:

• How to control cookies;
• How to delete cookies.

Because cookies allow You to take advantage of some essential features of Our Website, we recommend You leave them turned on. If You leave cookies turned on, remember to sign out when You finish using a shared computer.

DATA RETENTION AND DESTRUCTION

Unless you specifically request your information to be deleted and/ or de-identified by contacting us, we retain your information for 5 years. After this period has elapsed your personal information will be deleted and/ or de-identified from our website.  

There may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it.

If you request that we delete or de-identify your information within the 5 year retention period there may be some details that we would legally have to retain, such as information for financial record keeping. This information will automatically be deleted or de-identified at the end of the statutory retention period.

YOUR RIGHTS

You have certain rights with respect to your information that we collect and process. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. To file a request or take action on one of your rights, please contact us. 

ACCESS, CORRECTION OR DELETION

You can access, correct or delete your personal information by contacting us.

Please note that even if you request for your information to be deleted, certain aspects may be retained for us:- 

• To meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us);
• To exercise, establish or defend legal claims;
• To protect against fraudulent or abusive activity on our website;
• Due to technical reasons;
• Due to operational reasons.

OBJECTION AND RESTRICTION 

You may object to our processing of your personal information or ask us to restrict processing of your personal information.

PORTABILITY

You may request portability of your personal information.

WITHDRAW CONSENT 

If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

FILE A COMPLAINT

You have the right to file a complaint with us about our collection and processing of your personal information, this can be done via our contact page.

SECURITY OF YOUR INFORMATION

We understand that the security of your personal information is important to you. We provide appropriate technical and organizational security controls to protect your personal information. However, even with our best efforts, we cannot ensure or warrant the security of your personal information. 

INTERNATIONAL DATA TRANSFERS

All information is processed and stored in the UK. We do not process or store your information in other countries, however your personal information may be transfered outside of the UK, if you are accessing our website via a PROXY service or from another country, to service your requests.

COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION

Our website is intended for and directed to individuals 18 or over and we do not knowingly collect information from minors.

OTHER WEBSITES

This Privacy Statement only covers Our Website. Any other websites which may be linked to by Our Website are subject to their own policy, which may differ from Ours.

CHANGES TO OUR PRIVACY STATEMENT

This Privacy Statement replaces all previous versions. We reserve the right to change the Privacy Statement at any time.